In today’s challenging business environment successful organizations are looking inward to identify how they can make their daily operations more efficient. As the “do more with less” mantra grows louder, strategic companies are investing in the lean processes that will move them forward and scale to their growth.
Business processes are defined as a set of steps or tasks that your organization uses repeatedly to create a product or service, reach a specific goal, or provide value to a customer or supplier. Well defined business processes can significantly improve efficiency, productivity, and customer satisfaction.
Alternatively, processes that are poorly defined, overly complex, and inefficient will cause frustration, delays, and financial loss.
While implementing lean processes can be a quite detailed undertaking, the following basic principles are simple and straightforward.
1. Re-Connect with the Day-to-Day:
It may sound obvious, but the first step in improving your business processes is to fully understanding your business. As organizations evolve and grow, assumptions may exist about the day to day workflow that no longer fully mirrors exactly what is happening. Take the time to relearn how the work really gets done.
2. Keep It Simple:
As Leonardo da Vinci stated, “Simplicity is the ultimate sophistication”. Many organizations have businesses processes that could rival a Rube Goldberg machine. Keep your processes as simple as possible. Explore how you can break large, overly complex processes into smaller more manageable sub-processes.
3. Remove Inefficiencies:
Now that you have a better understanding of the day to day workflow, you can drill down deeper to discover steps in the process that don’t create any value for your organization. The goal is to eliminate any wasteful activity that leads to duplicated effort, lost time and delayed deliverables, errors, and rework.
4. Manage By Evidence:
Collect empirical evidence that will allow you to measure how well your newly refined processes are working. Using key performance indicator (KPI) data to “test” the changes you make to your daily workflow will help determine the effectiveness of your new process.
5. Focus on the Customer:
In the end, what your customers want is value. Value creation is defined as the performance of actions that increase the worth of goods, services or even a business. It is realized when your customer perceives the quality of services received as equivalent to or greater than their cost. The ultimate goal of process improvement is to provide your customer with what they want… better, faster, and cheaper.
About MT Works
At MT Works, our consulting team combines years of industry, technology, and business process knowledge to drive productivity gains and to achieve a competitive advantage for our customers. We understand that, more often than not, the root cause of the problems trying to be solved with software is directly related to the underlying business processes.
Our CoreWorks Business Solutions allow you to easily manage your business from one place, anywhere. We give businesses full visibility into a single source of accurate information so that they can quickly react to changing business needs.